Commercial Order Cancellation Policy
Pingax InMotion LLP | Brand: SHREE COCONUT & PINGAXIM | Effective Date: January 1, 2026 | Last Updated: October 27, 2026
1General Cancellation Framework
Because wholesale coconut trading involves immediate agricultural mandi procurement, physical grading, moisture-sensitive bagging, and dedicated freight vehicle allocation, cancellation terms vary depending on the operational stage of your order.
All cancellation requests must be submitted digitally through the Distributor Portal or by written email/WhatsApp to the assigned Commercial Desk Officer.
2Cancellation Stages & Conditions
Orders can be freely cancelled within 2 hours of booking or prior to formal Commercial Desk order acceptance with 100% full refund of any advance remitted. No cancellation or processing fees are deducted.
If cancellation occurs after dedicated batch grading, mesh bagging, or vehicle placement has commenced, actual incurred labour and mandi packing expenses (capped at ₹5 per bag) will be deducted, and the remaining balance refunded immediately.
Once the vehicle has been weighed, loaded, and issued a government e-Way bill and Gate Pass, cancellation is not permissible under standard terms due to transit shrinkage and transporter contractual commitments. The buyer may request re-routing to an alternative authorized delivery location subject to freight adjustments.
3Cancellation by Seller (Pingax InMotion LLP)
Pingax InMotion LLP reserves the right to cancel or reschedule orders under the following extraordinary circumstances:
- Force Majeure: Severe cyclones affecting coastal plantations in South India/Gujarat, extreme highway flooding, or state border blockades.
- APMC Mandi Strikes: Sudden local mandi trading closures mandated by APMC authorities.
- Credit Default: Failure by buyer to resolve overdue balances exceeding sanctioned limits.
In any event of seller cancellation, 100% of any advance deposited is refunded within 24 to 48 hours with written explanation.
4Advance Refund Timelines
Approved refunds resulting from order cancellation are processed as follows:
| Payment Mode | Refund Initiation | Account Credit Window |
|---|---|---|
| Bank RTGS / NEFT | Within 24 Hours | Same Day / Next Working Day |
| UPI / IMPS | Instant / Same Day | Instant to 4 Hours |
| Gateway / Card (Razorpay) | Within 24 Hours | 3 to 5 Banking Days (Bank SLA) |
How to Request a Cancellation
To request a cancellation, immediately message your dedicated account manager or call our Commercial Desk at +91 98250 11001 / +91 98250 11201 or email dispatch@pingaxim.com with your Order Number (e.g., ORD-GUJ-2026-XXXX).